Terms and Conditions

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Last Updated: [01/22/2026]

Welcome to Maid Wiz Cleaning. By booking a service through our website, phone, or any other method, you agree to the following Terms & Conditions. Please read them carefully.

1. Services Provided

Maid Wiz Cleaning provides residential and commercial cleaning services through a network of vetted independent cleaning professionals. Services may include standard cleaning, deep cleaning, move-in/move-out cleaning, recurring cleaning, customization cleaning, and add on services as selected at booking.

All services are performed based on the details provided by the customer at the time of booking.

        2. Booking & Scheduling

• Appointments are not confirmed until payment or deposit is received.
• Arrival times are estimated. Cleaners may arrive within a 30–60-minute window of the scheduled time.
• Customers must provide safe and legal access to the property (keys, lockbox, door codes, etc.).
• Pets must be secured during the service.

Failure to provide access may result in a lock out fee or full-service charge.

       3. Prices& Payments

• Prices are based on home size, conditions, and estimated labor time.
• Final pricing may change if the home condition differs significantly from what was disclosed.
• Additional services or time required will result in additional charges.
• Payment is due before service unless otherwise specified.
• By booking, you authorize Maid Wiz Cleaning to charge the card on file for services rendered, including approved adjustments.

      4. Cancellations & Rescheduling

• Cancellations or reschedules must be made at least 12 hours before the scheduled appointment.
• Cancellations made less than 12 hours in advance may be subject to a 50-100% cancellation fee.
• Same-day cancellations or no-shows may be charged the full-service amount.

      5. Satisfaction Guarantee

    Your satisfaction matters. If you are not satisfied with your cleaning:

• Please notify us within 24 hours of service completion.
• We may offer a re-clean of the affected area at our discretion.
• Refunds are not guaranteed and are evaluated case by case.

      6. Damage, Breakage, & Liability

• Customers must report any damage within 24 hours of service.
• Maid Wiz Cleaning is not responsible for:
• Pre-existing damage
• Normal wear and tear
• Improperly installed, unstable, or fragile items
• Liability is limited to the cost of the cleaning service provided.

      7. Independent Contractors

All cleaning professionals dispatched by Maid Wiz Cleaning are independent contractors, not employees. Maid Wiz Cleaning does not control the manner or means by which services are performed.

      8. Health & Safety

Customers must provide a safe working environment. Cleaners will not handle:

• Hazardous Materials
• Bodily fluids
• Mold remediation
• Hoarding situations (unless pre-approved)

Services may be refused if conditions are unsafe.

     9. Access & Security

• Customers are responsible for securing valuables.
• Maid Wiz Cleaning is not responsible for lost or misplaced items.
• Alarm systems must be disarmed prior to service.

     10. Privacy Policy

We respect your privacy. Customer information is used solely for booking, communication, and service purposes. We do not sell or share personal information with third parties, except as required to fulfill services.

     11. Changes Of Terms

Maid Wiz Cleaning reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

    12. Contact Information 

For questions or concerns regarding these Terms & Conditions, please contact us through our website or official communication channels.